Shipping Information
At Garaplex, we strive to provide efficient and reliable shipping services for all our valued customers. Please review the following information regarding our shipping process:
Shipping Destinations
We currently offer shipping services within New Zealand.
Processing Time
Orders are typically processed within 7 Business days. Custom orders may require additional processing time, and our team will communicate any delays promptly.
Shipping Methods
We utilize reputable courier services to ensure the safe and timely delivery of your garage design products. Shipping methods and estimated delivery times will be provided during the checkout process.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. The applicable shipping charges will be displayed at the checkout.
At Garaplex, we strive to provide efficient and reliable shipping services for all our valued customers. Please review the following information regarding our shipping process:
Shipping Destinations
We currently offer shipping services within New Zealand.
Processing Time
Orders are typically processed within 7 Business days. Custom orders may require additional processing time, and our team will communicate any delays promptly.
Shipping Methods
We utilize reputable courier services to ensure the safe and timely delivery of your garage design products. Shipping methods and estimated delivery times will be provided during the checkout process.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery destination. The applicable shipping charges will be displayed at the checkout.
Returns and Exchanges
We want you to be completely satisfied with your Garaplex purchase. If you are not satisfied or encounter any issues with your order, please review our returns and exchanges policy below:
Return EligibilityTo be eligible for a return or exchange:
Return ProcessTo initiate a return or exchange, please follow these steps:
Refunds
Refunds will be issued once the returned item is received, inspected, and approved. Please allow 30 days for the refund to be processed. Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure the safe return of your items.
We want you to be completely satisfied with your Garaplex purchase. If you are not satisfied or encounter any issues with your order, please review our returns and exchanges policy below:
Return EligibilityTo be eligible for a return or exchange:
- The item must be unused and in the same condition as received.
- It must be returned within 30 days of the delivery date.
- Customized or personalized items may not be eligible for return unless there is a manufacturing defect.
Return ProcessTo initiate a return or exchange, please follow these steps:
- Contact our Customer Service team at [email protected] within 30 days of receiving your order.
- Provide your order number and details of the item(s) you wish to return or exchange.
- Our team will guide you through the return process, including providing a return shipping address.
Refunds
Refunds will be issued once the returned item is received, inspected, and approved. Please allow 30 days for the refund to be processed. Refunds will be issued to the original payment method.
Return Shipping Costs
Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure the safe return of your items.
Contact Us
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our Customer Service team at [email protected]
By engaging with Garaplex, you acknowledge that you have read, understood, and agreed to these Policies.
Last Updated: 17/11/2023
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact our Customer Service team at [email protected]
By engaging with Garaplex, you acknowledge that you have read, understood, and agreed to these Policies.
Last Updated: 17/11/2023